| rev:text
| - Awful customer service! My complaint has been escalated to the President's office and if they resolve it I will update the review but I'm not holding my breath.
BEWARE OF OFFERS!!!
I've had digital TV service through them for a while. I wanted to add internet. When I called, the super friendly sales guy offered to give me home phone service at a discounted rate. I declined since I have WIND mobile and a Skype calling package for long distance. But the guy was persistent and nice and offered me 6-months no charge for the phone. So I thought, what the heck! It would be nice to have a landline again. I guess. Sure!
Unfortunately, the number that I got was recently assigned to someone that had a LOT of telemarketers and bill collectors calling. Not fun for me! Aside from the fact that I don't care to have people calling and harassing me and trying to convince me that I am someone I'm not, I work shift work so these calls are not only annoying and offensive but also keep me from sleeping. I wound up having to turn off all the ringers and answering machine and only rarely use the phone for outgoing calls when I'm too lazy to go into the other room to fetch my cell phone. I don't get any calls at all for ME on my landline.
I've been meaning to cancel the service for a while now but hadn't gotten around to doing it until today.
I called customer service, explained my situation, and was informed I would need to pay $140 to cancel. I escalated the concern to a manager via live chat who gave me the choice of paying $140 or over $260 to quit their phone service. This was my reply:
"No thank you. I would not like to pay even more than the cancellation fee to get rid of this inconvenience. I would like for Rogers to recognize the situation for what it is and remove the term and allow me to cancel without further cost or inconvenience to me as I am still a cable and internet customer of Rogers and chalk it up to the cost of doing business. Because for me, the customer, $140 isn't significant. I've donated more than that to charity in the past 3-days. It's only money. But for it to be charged to me to get out of an unanticipated problem that I did not create and Rogers did not create, that's just bad business. It would be more valuable for the company to want to keep customers happy and ease their problems rather than exacerbate them. But that's not your issue. So, as i said, I am unsatisfied and will continue with the complaint process and if it isn't resolved then I will just have to be an unhappy customer and look for other options for the future."
He did not budge. So I'm hoping that the next person will recognize the expense of charging me $140 to cancel. But if not, that's okay too. Now I've told you. And come the next AGM at my condo I will be advising the board that I feel that Rogers cable service should be downgraded or canceled from our maintenance fees so that owners can have more choice and not have to be locked into doing business with this penny-pinching monopoly.
Just to add, as for the cable/phone/internet service quality I would rate Rogers 3-stars. But their customer service headaches aren't worth it. At all. I miss Shaw. :(
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