I usually love this place, their Pollo De Ricardo is my favorite dish. Unfortunately I went there last night and was not very impressed. Their food wasn't as good as it usually is, and my chicken had a bone in it. I completely understand things happen, and hopefully it was a rare case. I don't understand that they didn't really take it all that seriously. They just took the bone away and said sorry. Whenever I had a problem with my food, the restaurant would give a small discount or at least take it seriously. Honestly last night changed my opinion of this place quite a bit!