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  • My husband and were loved the no interest for 12 months. We decided it would be a great fit for us and our needs at the time. When we went into the store we were blown away with how easy it was to get the account set up and to make our purchase. It was all fast and no stress. On Saturday we bought a TV, Washer and Dryer. It was delivered on Sunday. Sunday we went back in and had decided on a bedroom set. We scheduled to have that delivered on Monday. Sunday night the dryer kept getting power failures and kept turning off. We did our own troubleshooting and were still getting the errors and it kept turning off. On Monday morning at 828 I called service and submitted a ticket to have someone come look at it. I had asked in store multiple times and multiple people and was told if theres an issue be sure to notify them within 72 hours and they will send someone out for service immediately. When I submitted the ticket Monday morning they informed me it would be 24-48 hours but someone would be out. On Tuesday at 900 I called because I still had heard nothing from them to schedule a time to be out. They didnt even have a ticket for me! I gave them the number I was given on Monday and that is not even enough numbers for their system! They couldn't find a service request anywhere! I was transferred to a manager who didn't answer and left a message. I then called the store to inquire. He was kind and wanted to help. He called the warehouse to see what was going on since he could not find a ticket either. When he called me back he had a ticket open for me but now I am being told they will not be out until Friday to fix it! This is past the 72 hours for exchanges! When I told him this has not worked since it was delivered and this was unacceptable I was told he would look into it and he hung up on me. Another hour has passed and I still have not heard back from him or from the manager. I just spent $6k with this company and they can't even ensure their products are in working condition. We were prepared to do all of our major buying from them since it was so easy..... they have lost loyal customers in us and we will do what we can to pass along the knowledge to save other families the grief!
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