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  • First and LAST time at this location. Let me start by saying I generally love Cold Stone. They have great ice cream and mix-in options, especially that new Sugar Cookie Dough flavor. My issue is not with the actual ice cream, but with the service. With the prices you pay for Cold Stone you expect to receive the same high quality service each time. I'm not sure if the staff at this location was not trained or if today they decided to play a game of who could make the biggest mess. The ice cream is supposed to be folded a couple of times to mix in the toppings, but not over worked, in order to keep the proper consistency. Instead of using two spatulas to fold my ice cream, each employee only had one spatula in hand with which they used to STIR the ice cream.... WHAT?!? I have never received ice cream that was stirred into a melted glob and slapped into a cup... until now. It wasn't just one employee that was doing this one handed soup stir, but both of them. By the time my ice cream got to me it had already started to melt. I am EXTREMELY DISAPPOINTED in the service I received today. I would still recommend Cold Stone ice cream to friends and family, but NOT this location. If you happen to be in the area and want good ice cream, do yourself a favor a visit Marble Slab Creamery instead and get your ice cream folded, not stirred.
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