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  • Several years ago, once of the vets told me that my "Owner Protective Dog," a rescue was a "BAD SEED," and should be put down. Why I ever returned to this practice for my cat is beyond me, but it is close. Late January, I brought my 15 year old, 4 pound Maine Coon cat, who was very badly matted, I openly admit, to be groomed. Upon picking her up, a young woman brought Stevie out in her carrier. She was agitated and in a big rush, rushing I and my father out. She said that my 4 pound cat had really ACTED UP, that she sustained 3 2 mm cuts on her stomach which were glued with surgical glue and that the grooming could not be completed. I can certainly see how a 15 year old 4 pound sedated cat could ACT UP and stop professionals from grooming her. (NOT) Stevie came home with all of the behavior of a traumatized cat. She does have hypothyroidism, but she NEVER had a problem breathing before; she never wheezed, retched, had whistling in her throat, nor had a problem eating. My happy, sweet, jolly, Maine Coon came home a traumatized and injured animal. I called and asked for an investigation and a report. Just got a phone call--no report. The vet on call during the "DOESN"T RECALL ANYTHING UNSUAL." Doesn't recall. I asked for a refund for the grooming, as it was both incomplete and MY CAT'S STOMACH HAD TO BE SURGICALLY GLUED IN 3 PLACES. They told me it was my cat's fault because of her age--and cat's become thin skinned. Well, if that is the case, then why was that not taken into consideration before using whatever grooming tool (torture device) was used. Certainly, there are protocols for grooming heavily matted aging cats. Or perhaps, the grooming should have been stopped when my 4 pound 15 year old cat was acting up. Perhaps I should have been called and made aware of the situation, so I could decide and advocate on behalf of my helpless cat. That seems to be quite reasonable. But, alas no. I WAS an almost 12 year client, but I WAS REFUSED A REFUND for the grooming. This is after being charged close to $700 for blood work a few months ago. Great customer service, Goodyear Animal Hospital. Great Care for your clients and their pets. It appears that your bottom line means more to you than the animals under your stewardship and your human clients. Shame on you a thousand times over.
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