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| - This was the second visit made to The White Chocolate Grill- allowing another chance for this popular and well-regarded restaurant to give me a reason to include it in the repertoire of eateries I frequent.
I wanted to like the place so much, the name just spoke to me with my love of all things white chocolate, but it seems I will have to find a way to convince myself to give them one more chance to redeem themselves...
I'll tell myself that this time I should cut them some slack because it was not only Valentine's Day, but our reservation was so late, at 9:30pm. I'll tell myself that this time I had a migraine and, yeah, we ordered with a few minor changes to accommodate our personal tastes and dietary / allergy needs... (Could she please substitute Monterey Jack for the Pepper Jack and please no mayo on the chicken sandwich... And could I please have either avocado or guacamole instead of the mayo on my burger? Which one? Guacamole, please. Thank you.)
Did we get seated fast after arriving early and there being more than a dozen people waiting for seating before us? Was both our hostess and server polite and perform professionally? Did the food arrive quickly and presented nicely? Was the atmosphere pleasant and tasteful? Was the food delicious? All these are "Yes"
Was the food prepared correctly? Well, not entirely. The burger was served with avocado rather than the requested AND confirmed guacamole, however, it was also served with the dressing still on it. Minor and easy mistake really, but was really expecting "perfection" after seeing the ruthless corporate efficiency with which this restaurant is run during our short time there. Oh... and the fries (ugh- shoestring), while seemingly homemade, well, they left much to be desired- at least more than the messy scattering of limp, greasy potatoes that adorned our plates (sans the ketchup which one must order with their food- we did).
Am I being a tad harsh? Probably. The problem, though, is that my previous visit several years ago was marred by two pretty major issues... My mother chose to treat me to my birthday dinner at WCG- she arrived earlier than I did and was directed that she should sit in the bar area to wait for me. Mom sat directly at the bar top and when asked what she would like to drink, requested a margarita. Her bartender flitted away without further conversation and returned a few moments later with her beverage.
I arrived and joined her at the bar top, whereupon I asked what she was drinking, and she informed me a "regular margarita, nothing special"... I inquired whether she had asked for something specific- be it by drink name or alcohol brand / variety- since I had also picked up the tab in front of her to pay it so we could move to a table for dinner and saw a check for nearly $20! She confirmed she had said nothing more than "margarita" and the bartender had not made any suggestions, let alone ask if she wanted something more than a simple "well" margarita. Nice way to take advantage of your guest, not to mention one who is a senior citizen.
After paying the tab, we had the hostess arrange a table for us and we were seated promptly. Dinner plans came to a screeching halt within minutes, sadly- I'm a vegetarian and there was nothing, save one salad, the chips & salsa appetizer, and dessert (at the time, not a one made with white chocolate, consequently...) on the menu for me to order. We inquired of our server whether there were any items on the menu which could be made vegetarian-safe and were told, after she had gone to the kitchen to verify, that the menu items I mentioned were the only ones available- others could NOT be modified (?)
Needless to say, we left and ended up having a nice meal at The Blue Agave Mexican restaurant in the same complex.
So, one star for the first visit, a generous four for the second visit- weighted average of three stars given. Let's hope the third time's a charm...
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