I came into the store after talking to customer care on the phone who sent me a text with a great quote for two phone lines . I showed Nano the text and he said since it's Black Friday he could get me into something better so he walked away and came back with a quote a few dollars cheaper. What he failed to mention was the total cost of the monthly bill and that when you buy the iPad it's a two year contract . Total dishonesty was what I got from this person and when I got home the receipt read double the amount quoted so I tried calling nano back from the number on the business card and the number was disconnected. So I had to drive all the way back and spoke with Derek the manager who in turn did absolutely nothing for me . This place is a total joke and I'm totally disappointed in Verizon because nobody can give a definite price on the phone and in store . I have been a customer with Verizon since it was air touch back when they had pagers what a total disappointment after so many years . Where has the customer service gone for loyal customers ?