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  • Very disappointed. As a Hyatt Diamond member, I have stayed in a lot of Hyatt Regency hotels, and this one let me down in many ways. Spent half my time in elevators, almost got stuck in one, and talked to several other guests that did get stuck. Message to management...FIX THE ELEVATORS! No concierge service. Rooms are dark, small window doesn't let in much light. I was here during the World Cup, and was excited to watch a USA match in the bar area (which has a very impressive huge tv!) until they wouldn't turn on the sound! Instead, they insisted on keeping their trendy elevator music... Even though the bar was full of fans wanting to watch and hear the game! The Regency club is sub par compared other Hyatts. The coffee machine didn't even work. Half the time there weren't waters in the club either. Was happy about the hot breakfast included in the Regency Club rate. On a positive note, the location is great. The pool and the workout room are also very nice. I would look around for other places to stay, unless you get a great deal on this hotel.
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