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| - As I begin my 2018 restaurant / bar review project, please follow me as I will be visiting most establishments in the Surprise area (in alphabetical order)
First up: Angela's Kitchen:
This restaurant is situated within the planned community of Sun City Grand and open to the public. The restaurant space itself is beautiful with nice views of the abutting golf course and accommodates patrons with outdoor seating. I have now on two occasions visited this establishment.
First experience (dining seating) began with being seated (indoors) immediately, but then waiting approximately 15 minutes to be acknowledged by wait staff. The dinning area was about 1/2 full. After reviewing the menu and ready to order, I was told they were "out" of my first choice. My second choice arrived overcooked and portion size was a touch dismal. The concentration seemed to be on plating the food artistically, rather than focusing on quality. Upon receiving my bill, I was "up-charged" for additional salad dressing. The servers explanation was that I had asked for dressing on the side - apparently that costs extra.
Second experience (bar seating). There is a half wrap around bar, multiple high table tops, televisions and outdoor seating Again the space and golf course views are quite nice. I sat at bar and was acknowledged within a few minutes and quickly received my first drink. The staff did not promote to me any drink or food specials that may be occurring during my visit. All was going well when suddenly the demeanor of the bartending staff went south. My observation of the negative behavior change seemed to coincided with the bar section filling in quickly. A patron sitting next to me stated Happy Hour had just started. The bartending staff on shift was far from enthusiastic. The conversations and behaviors of the staff behind the bar became incredibly unprofessional. Demeaning patrons within earshot of an unknown guest (me), gossiping about patrons and outright negatively commenting about gratuity amounts left. While ordering my second drink and asking for a menu, the bartender rudely addressed a patron sitting next to me with "Ah, you're just going to have to wait". I found this odd, as that patron had not even muttered a word. This bartender rolled her eyes at me and stated, "he is just a regular". As this establishment is within a planned community, one would conclude the majority of patrons would be residents of Sun City Grand; so why on earth would you treat these patrons in this manner? I ordered an appetizer and began to observe more closely the behavior of this staff. By the time I finished my second wine and appetizer, I could without a doubt, identify who was a regular patron vs not, simply by the unprofessional, petty behavior of the staff.
My overall impression of this establishment is not a positive one. I do not believe this establishment would survive outside the walls of the Sun City Grand community. If you enjoy having mediocre "pretty" food, slightly overpriced drinks and watching poor, unprofessional behavior, this is the place to go!
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