Staff was very friendly. Friendly however doesn't get the job done. As a laser tech who frequents laser studios to check out who is offering great laser treatments around town, this laser did absolutely nothing. OR... The laser tech was doubting her skills with the laser as my Fitzpatrick scale of skin tone is darker. No hair was actually removed and no hair fell out. The point of laser hair removal is a temporary fix. Laser hair removal is not permanent. You should have 6-7 treatments with a great laser tech and a great laser machine to achieve the results you strongly desire. If a company is charging you for more than 7-8 sessions on an area and having you come back sooner than 8-10 weeks... You're being scammed. The first 6-7 treatments will leave you hairless for at least a year a or two. However, maintain at least 1-2 sessions a year from there to prevent the hair from growing back. Hope this helps all who are unfamiliar with the process.