I feel like consistency is key and they just don't have it. Sometimes I'll get giga tots and the cup will be overflowing other times it barely reaches the rim. Sometimes they will have HELLA flavoring on them like too much, other times they have like barely any on them. Sometimes they're piping hot and crispy, other times they're as soggy as old cereal. I really like when they get it right because my mouth is like in heaven, But I feel like my negative experiences out weigh my positive. Also, I understand that they're in a little hut, it gets really stuffy and smokey and they can't keep their door open because town square is the most anal shopping center I've ever worked in and I was in a store, but just wanted to throw it out there that it's not that hard to be friendly when you're being paid for it, stop acting like every single customer is an inconvenience and smile once in a while and maybe your tip jar wouldn't always be empty. The galleria location is much more consistent and friendly so if you're really craving some good spuds go there.