I used this company a few months back and this is the first negative review (unfortunately) that I've given on Yelp. the first appointment had to be rescheduled due to lack of personnel available. The person they finally did send out (Martin) was an independent contractor. I went over all the areas I wanted cleaned (both interior & exterior). I left to do errands and came back when Martin said he would be finished. The car actually looked WORSE that before, with completely hazy windows, water spots on the exterior, and NOTHING had been done to the interior. I called Tiffany immediately and she said she said she wasn't able to send anyone out but could I email her photos. I did as requested, and she offered to do a different detail but would need still need to charge me. I'd already paid for detail via Amazon Local, and now she wanted me to pay her more?? Bottom line- do not use this company.