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  • Let me start by saying I loved this place. Have spent a lot of money here over the years. However, that has changed based on one experience. I was so taken aback from what happened, I am posting my first yelp review ever. Being a previous business owner myself, I know the important of customer service and appreciation. I'm not sure why I was treated the way I was, but what's done is done and they have not only lost a customer but my referral base as well. I went in needing to have bathing suit straps shorted. Simple enough. I tried the garment on and the owner marked where it needed shorted. Easy Peasy! After changing I had inquired if she had thread that she thought would match and she returned from the back with samples. We picked one that matched and I had asked if she would stitch it the same way it currently was (zig zag) as the last thing I would want is my top falling down. She said "they will hand stitch it a few times but I'm not going to guarantee anything". I asked if she had a zig zag machine and she replied "yes, but I'm not setting it up for this small job". I was shocked she would even say such a thing. I asked if she recommended that I take it somewhere where they would zig zag the stitch and she replied "go ahead". At that point I reached for my garment and she grabbed it and I said "please just leave the marking and I wont have to go through the hassle of trying it on again". She grabbed my garment went to back and removed the mark she made. Returned and I said "you actually removed your mark?" She said "I did not hear anything". I explained I stood right here and asked you not to remove it."Oh well its already done she says". I was dumfounded that she would do this to a customer that goes back years. She intentionally went and removed it. It wasn't like I went in to use her for her measuring skills. She then said goodbye and showed me the door. WOW! Where has customer service gone. She did not want to set up the machine for me but certainly wasn't going to make it easy for me to go somewhere else either. I would have paid whatever needed to be charged to set up the machine. Found another establishment that was happy to accommodate the the required stitching and made no big deal of it.
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