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  • Awful customer service. They never even made it out to my house. They were supposed to call me within 24 hours per my home warranty. 36 hours later (all business days by the way) I still hadn't heard from anyone. I called my home warranty back and asked them to try to set an appointment with Chilly Willy's to come out, they called while I waited on hold, only to not be able to get through to anyone. they offered to assign my claim to a different company instead. I thought all was said and done but I was so wrong. Chilly Willy's just called me and I told them that my claim had been assigned to someone else. The guy on the phone was so rude. He kept telling me he called and left messages and that I didn't return them (it's a cell phone so I checked my call log and messages, and although he called once right after the home warranty assigned another company, he never called before, nor left a message). He kept arguing with me that "you people never answer your phone or return messages, you should have called me back". I kept explaining to him that I would have called him back had he left a message because I need my dishwasher to work, but I can't call someone back who hasn't called and/or left a message. He just continued to argue with me, I told him, it was a non issue because the warranty company had assigned someone else, so not to worry about it and have a good day. He just kept saying "you people, I just don't understand you people, you should have called me back". I don't know what kind of people I am (American, a female, not the kind who gets pushed around by rude appliance repair people?)... But I finally just hung up while he was still being rude. Sorry but I don't have time for that. 24 hour turn around time for appointment set up, not 36 or more. I waited, giving the extra time, and then gave them another opportunity when I asked the warranty company to call them to schedule the appointment for me, they couldn't reach them either. So the logical thing is to move on to another company that can fix my dishwasher in a timely manner. Now I'm glad that it was reassigned after seeing the other negative review on here. I don't want someone like that in my home.
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