From the inspection, to the payment arrangements, and finally to the treatment everything was wonderful! Both the inspector and "exterminator" (Not sure of the correct terminology) where very knowledgeable. We had a few other quotes, and they where 300-400 dollars more than Invader! They did not use scare tactics, and they where very respectful. It was overall a great experience and if any one I know gets termites, I would STRONGLY recommend them!