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  • I purchased a Steam Bed Body Therapy for my mother during christmas time. I asked if the gift card would ever expire, and they told me it didn't. But what they did not tell me was that if the prices at Novo Spa would rise, you would need to pay the difference when you redeemed the gift card. Since this discrepancy was kept silent, I was embarrassed when I found out that after my mom was treated she had to pay for her own gift. My mom had to pay the difference and the tip -which actually was already included in the gift. But for some reason, no one told her that. This was unacceptable for Novo Spa to ask for more money from a service that was already previously bought. At the time of purchase you should have already secured the service. It shouldn't be that I have to pay AGAIN, for the service I had ALREADY bought. This had been the deciding point for me to not return to Novo Spa for their services, even if before I had my own unsatisfied experienced when I got a manicure. I won't be going to Novo Spa again, and I wouldn't recommend them to anybody.
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