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| - Wow, I've never seen employees who have more attitude and incompetence than the ones at the ILLINI UNION WENDY'S. Read the last paragraph for a summary.
Long story short, I specifically ordered a burger and fries ONLY from the dollar menu. I was charged for a 4 for 4 and afterI correcting their mistake I was told they couldn't refund it. After protesting and asking AGAIN for my original order I was offered a free meal along with the 4 for 4 that wasn't refunded. I don't understand why they couldn't post void the order. The food hadn't even been made...
The employees clearly took their time to make the order, doing everything they possibly could except for actually cooking the food (cleaning out the back of the grill and frosty machine, sitting in the break room...etc.) After getting my food & realizing they didn't put the fries in (which is part of the 4 for 4), I asked for the fries and was told that I only wanted the nuggets and burger. Since I paid for the 4 for 4 I asked for the fries. The two employees proceeded to argue with me until the "manager" just said whatever and shoved the fries at me.
I came back the next day to get the free meal that I was promised because they weren't able to charge my correct order. The same two employees were working that day. When I asked for the free meal they said that I already got the 4 for 4 that I wanted yesterday. As I mentioned earlier, the free meal was because of their mistake. One specific employee (named TENIA) started raising her voice at me saying that I already got what I wanted. After her manager told her to give me my meal, she proceeded to talk to me in an extremely condescending and rude tone.
Overall, after reading the other reviews of this place I won't go back again. The employees move extremely slowly and are completely unenthusiastic. More importantly they are condescending, argumentative, and rude. I will also forward my experience to the Illini Union Board. I understand many of us working part-time jobs are students, but if you can't even be civil while doing your job you shouldn't be working.
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