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  • My husband and I travel a lot and stay at a lot of hotels. We booked what was the next to "cheapest" (at over $400.00 it's not really cheap, is it?) room they had. We were just staying two nights and did not plan to spend too much time in the room so we figure so long as we had a clean room with a king size bed we would be all set. When we got there we were cheerfully told that we had been upgraded from a "cozy" room to a "wonderful" room. It was explained that this room would have more space. We were also offered a special "service". I forget the name they used but if we used this "service" we would get the satisfaction of being "green". What was this service? While we would get extra towels so that they would last us the three days and enough shampoo, soap and T.P, once they stocked our room with these things we would get no maid service. Our bed would not be made, the bathroom would not be cleaned and the carpet would not be vacuumed. How is this being green? I'm not sure. We declined even though the way they tried to make us feel guilty was so endearing and tempting. We got to our room to discover that we had what looked like a full size bed. I'm pretty sure it would've been physically impossible for the room to be any smaller: take one step and there's the bed, a step to the right and stub your toe on the desk. Turn around and stub your toe on the oversize chair almost obscuring the TV. I cant' even picture how small the "cozy" room must be (I suspect it does not even exist and they tell everyone they have been "upgraded") We called the desk to let them know that we had booked a king size bed and that's what we wanted. We were informed that we were wrong but if we wanted to upgrade to a king size we would have to take the only one left in the whole hotel which was booked to capacity and which was on the third floor and this was not recommended as the noise from the bar would be unbearable. Would we like to check the third floor? Before going downstairs to check the room my husband looked at the confirmation email which clearly stated we had booked a king size bed. After my husband showed the person at the desk the reservation email she miraculously found a room for us on the 9th floor. I guess they were not so booked after all. Once we got settled we discovered that Wi-Fi connection would cost us $15.00 a night. Hurrah! Amazing how roadside motels can manage to let you connect for free but this overpriced place can't afford to. The cherry on top of this experience was all the bizarre charges they added (valet parking even though it was included in the original price. Sending a fax that we never sent, and other obscure charges). Never again will I stay at this place and I will be sure to avoid other W hotels.
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