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  • I'm sorry to say that my experience at Swiss Chalet was not the best. Not only did we have to wait for 30 minutes to be seated in an already empty restaurant, but we watched groups come in after us and be seated before us. I even went to the bar to ask for a glass of water while I waited, but was not served there either. I was almost to the point where I wanted to yell at someone. Thankfully, I'm patient enough. Once the five of us were finally seated (and shoved into a four person booth, I might add) the service was extremely slow. We were not immediately asked for our drink orders, and contemplated ordering our meals along with our food. Sadly, we didn't. What should have been an in and out experience took almost more than an hour and a half. For a company that prides itself on fresh, fast service, we were not satisfied. After the food was finally brought to the table, I found my meal to be delicious, but very simple. One piece of bread, some chicken and a bunch of gravy was satisfying enough, but not enough to make me want to go back. My whole party was very unimpressed with the service and quality of food. I understand that the restaurant may have been a little under staffed that day, but that's no reason to completely ignore a table... there wasn't so much as a nod in our direction to suggest they would be right with us. All-in-all, a pretty terrible experience makes me think I probably won't be going back to Swiss Chalet anytime soon... or at least not to this location.
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