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  • I originally came here for a quick carwash and self vacuum, of course the sales guy offered a great deal for a full service detail. I specifically asked how long it would take, he said maybe an hour and I responded well I don't have that time unfortunately he quickly confirmed they can get it done in 40 min.. perfect, I only have an hour lunch. So I agreed and went inside to pay. I dropped my car off at 1230PM knowing I had a work meeting at 2:00PM ( I thought no problem because it will only take 40 minutes!) By now its 1:30.. I wanted to be reasonable and expect that it would be done in no time. I went inside and asked to get an update on the car, after calling in she said they are working on some last touches now. Ok fine. 15 minutes later I go in again and ask for another ETA... she then decides to speak with the crew "supposedly." She came back out to me and said it should be only 5 more minutes.... Finally one of the workers saw that I was clearly pissed, he said that the detailed cars are touched up on the other side of the parking lot and they would bring it to the front... so I decided to walk across the parking lot to pick up my car rather than wait for it to be dropped off. I see the workers working on cars other than mine, I look off to the finished cars and there mine was!? Just sitting there? I immediately asked for my keys and the worker claimed he drove my car over to the front and waited for me... seriously? I was sitting there for 2 hours?! They did not drive my car to the front. I get your sales guys want to make sales but don't tell a client that it will be 40 minutes when it clearly isn't going to be 40 minutes. They knew I was on a time crunch and they took their sweet time... then lied about it. I had to reschedule my work meeting and I am extremely upset. I interacted with a few workers and they couldn't care less that I needed my car ASAP. How did 40 minutes turn into 2 hours?! The car looks ok, there is still a lot of dust in the interior... for 2 hours I was expecting it to be spotless. I will be calling for a full refund.
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