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  • Very disappointing service on a recent US Airways flight (or rather, non-flight since my flight was canceled and then delayed/overbooked). Long story short: I missed my best friend's wedding in Washington because US Airways canceled my morning flight, then couldn't guarantee me and my guest a spot on the next flight. Being canceled and then delayed would have been egregious enough, but it's the incompetence of US Airways staff that did it for me. I was never offered to option to fly Alaska Airlines, their partner agency, and I only found out about that option from other re-booked passengers (that option was, of course, sold out when I went to inquire about it). When attempting to fly on the 8 p.m. flight, I was told my guest and I could not sit together, but if we wanted to pay $31 each for 'premium' seats, we could. How convenient. I would think waiting for 10 hours in the airport would qualify us for seats together or, god forbid, access to the US Airways lounge, but apparently my guest and I didn't deserve those options either. I've lodged complaints with US Airways and with the DOT, and I encourage those who have similar bad experiences do so as well.
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