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  • Take note of other reviews here pertaining to rude staff - management staff, that is, at the Craig store in North Las Vegas, NV. For the most part, the young clerks are more than accommodating and friendly, and the senior manager Lee has helped me out on more than one occasion when i have lost a tag or two. However, the younger balding male manager - obviously didn't get his name - doesn't seem to understand his own policy. After bringing in one item that didn't fit and showing my receipt, I was told it was out of date and beyond the seven days allowed to exchange items and that I should have exchanged the item immediately. Apparently he didn't understand that this one blouse was part of an exchange on the exact same date the credit was issued, and that the clerk had failed to enter the date of the exchange. This would have provided me seven additional days from the new date to exchange this one item. He refused to acknowledge that the clerk could even have made a mistake and I brought one back...what?!! exactly what i just finished telling him I did. So I am out the money - no big deal, only five bucks - but the manner in which this manager argued with me in front of a crowd, like I was committing grand larceny or trying to do something fraudulent, was downright insulting and reflected his ignorance of bargaining in good faith and just decent customer service. I have a great deal of respect for the LDS community, having worked for the judicial system in Salt Lake City years ago. But this so-called manager does not represent the code of behavior or principles of conduct that the LDS church claims to uphold. After nearly forty years of patronizing their thrift shops at various locations in Nevada and Utah, a few negative experiences don't outweigh the benefits of finding great bargains, if you don't mind being humiliated and confronted like a common criminal.
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