This particular Winners location has terrible customer service. More like Losers if you ask me.
I tried to return some shirts that were gifts from my mother in law so I didn't have a receipt. In the past returning them without a receipt was no problem. I'd just get store credit. Because I had the price tag for the one shirt they said it was no problem to take. The other one they had to check the rack because they know they had that shirt in stock. Then they come back and tell me the shirt is in unsellable condition because it's been washed.
The shirts still had tags on them so they were not washed by me! Or even worn once. If they were actually washed before it means Winners sold used clothing. The manager or cash captain here, whatever she was, basically indicated that if you are fool enough to buy the clothes at Winners you shouldn't expect them to take them back because the clothes they sell are already in unsellable condition.
She then starts claiming that the other shirt that she said was fine to return was also washed and that she can't take either of the shirts back. She was a real crazy... lady. She eventually conceded that she could take the black shirt because it's darker and it's harder to tell it had been washed.
I'd be very wary of dealing with this location, or buying clothes at Winners in generally as the cash captain lady here pretty much said Winners sells used clothes.