I was contacted by the PR group that works with Hakkasan, and I was asked if I would return. The last time I was in Vegas I did return to see DJ Fergie. We were promised VIP entrance and drink tickets. The director of services, Rebeccah, was suppose to be our contact. She emailed us her phone number, but would never return our calls or texts.
I finally showed the emails to the security personnel, and he let us in the VIP entrance. He told us Rebeccah was off that day. Thank goodness the security guy took the time to listen to my question, and actually looked at the email I had showed him.
We had a better experience then the first time, but the communication between the staff is still off.
Pros:
Drinks are still great.
The bartenders are very personable.
The security on the outside that helped us was very nice, and willing to help.
DJ Fergie is great.
The other areas of the club are nice and spacious.
Cons:
Communication between staff
I am stuck between 2 and 3 stars. I had a great time seeing Dj Fergie. This experience was better than my last experience here, but I have experienced better customer service at other clubs in Vegas.
Maybe we just came on off nights both times.