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| - I have ordered from Rosati's MANY times in Wisconsin, and having just moved to the area, was SUPER excited to see that there was one near me! I read the previous reviews, even the negative ones, and thought "surely those negative comments cannot be true!" Sadly....I was wrong. Here is why:
Order: Super stuffed pizza with extra cheese, garlic, green peppers, onions; chicken salad (I know....but it was for my girlfriend!!); Breaded mushrooms.
Deliver time was over an hour and 20 mins....but if you KNOW Rosati's, you know you pay a little more, wait a little longer....but the food is SO worth it!!!
FOOD: Under cooked. I have ordered the super stuffed pizza many times....with more toppings...and it has usually been delivered hot, crusty, gooey....PERFECT. But there is a difference between a crunchy crust with a chewy center and simply being undercooked. THIS was undercooked....the crust was still dough and the center was cool, with the cheese not completely melted. The breaded mushrooms were the same....the breading was very thick and not completely cooked (the batter was still batter inside and the mushrooms were cool). I did not finish either the mushrooms OR the pizza...and trust me, I ALWAYS finish my food! I ate two pieces and my girlfriend had to try to heat it in the oven........kinda defeats the purpose.
The chicken salad....? Seriously...who cares. Unless you have a fitness buff girlfriend, you won't order a chicken salad from ROSATI'S....and if she is a fitness buff she obviously won't care what it tastes like.
What got my goat the most was when I called back. The lady on duty told me that sometimes in the delivery process, things can get soggy. Then she offered me a "partial credit". Serious ROFL's on that.... Ma'am, I am a serious food orderer. I have ordered all kinds of foods from all kinds of places....I KNOW when it is soggy and when it is undercooked.
BOTTOM LINE: I had come to trust Rostati's (as a franchise) and am perfectly aware that sometimes, things can happen (even though it has never happened at any of the Rosati's I ordered from in WI or the one up in Peoria....I cannot speak for other Rosati's over here). I will, of course, use my partial credit and try them again, and naturally, will update this post (for good or bad) when I do! I just hope none of the cooks reads this first and does something naughty to my food!!! Just sayin.
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