When you plan to get a piece of artwork permanently drawn onto your body you are basically interviewing the artist to hire. I can't speak for any of the other artists in this shop besides Sarah, the artist I chose to work with. As her life is a bit hectic and I was only there for a very limited period of time, we still had time to sit down a couple times and design my piece before the first session. She is an incredible artist! You can see her passion in her work and her talent and professionalism trump any BS that the shop and other employees might harbor. I'm looking forward to heading back to Toronto to get my piece finished.