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  • The first time I went in the staff was friendly and office was very Impressive. (nice Decor) (I actually bought the groupon, and I am not sure if that has anything to do with the treatment I have received after that first visit) They gave me trials first and asked me to follow up with them to tell them how they were. Trials were given to me multiple times because my astigmatism is high and my eyes would not tolerate or adjust when they gave me Toric Biofinity, at my "true" Rx. Finally they gave me a trial of a lower intensity that worked (acuvue but they were only the weekly) and I followed up to let them know so they could place the order for the monthly version of that. (groupon calls for 6 month supply) Not even exaggerating, about 4-5 weeks came and went and my contacts were not "ready." I had called up a few times but to my dismay, the tech that was helping me in the beginning was no longer with them.   I finally spoke to Sherise, who basically took over and said there was "back up orders." She asked me to come back in to verify my Rx with the Dr. Was it really necessary to make me drive all the way from across town just to get another trial? Because when I went back to "see the doctor," they ended up prescribing me with the same lower intensity in the monthly Toric bifinity which I had already knew I needed and I had already previously explained that that Rx was fine. Sherise called about a week later to come pick up an additional trial. Again, drove all the way from Henderson to Summerlin. She told me to follow up and let them know how they fell.  I called her up a few days later. Told her to order them. She explained I would be paying about $30.00 more for the astigmatism, which is fine, I guess, but The first tech never explained this to me to begin with. So now, here we are, 2 weeks later, checking to see if they were finally ready, and guess what, the order was never actually placed. She said she was "Still waiting on me to tell her if the trial worked out." Unbelievable. My original visit was on February 26th!! 3 months later and I still don't have my contact?!? I seriously would not recommend this place to anyone. Never going back. If my contacts are not ready by Wednesday which is when she said they'd be ready. They better believe I will ask for a bloody refund.
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