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| - I don't know why people work in hospitality when they have zero interest in actually having any idea what that means. Picked up a friend today who already ordered. Walked in & he said he wasn't eating the quesadilla he ordered. I open the container & it looked like it was dipped in vegetable oil and thrown in the box. I took it to the counter to ask if they would toss it on the grill and cook it so it wasn't oiled down & limp. Like a bad male stripper. After saying "Excuse Me" about 4 times, a young girl comes to the counter while talking on her cell phone. I started to ask her and she walked away towards the register continuing her phone conversation while I'm in mid sentence. So I spoke louder, she stepped back to the opposite side of the register (cell phone on her ear still ) and starts telling me "He can't have his money back b/c he started eating it already ". I respond with " That's not what I was trying to ask her for, and would she eat it ?" As I held each piece up. (One bite taken from entire item). She reluctantly agreed as a tall middle aged gentlemen came forward to take it to the grill. Using his bare hands- he put it on to crisp the quesadilla, wiping away the surrounding oil. It was exactly what I wanted minus the bare hands. But he was very polite so whatever... I overhear her say in Spanish that it's greasy due to the cheese. So I corrected her stating I understand what she said & no, it was dripping oil all over the tortillas outside. Whatever again, not going to argue with a 16 year old little girl who has zero sense. I brought the oil saturated napkins back, set them on a dirty tray to show her.
She literally looks at me & says- "Um, you can throw this away " (the tray with a bunch of trash that was on the counter, clearly not mine). I said " Excuse Me???? I'm not throwing that away regardless where it came from. Are you kidding??" She says - "Don't worry, I'll just do it this time " I honestly was stunned to hear her say Don't worry, I told her I wasn't worried about it all. And had to laugh. The polite gentleman brought me my friends quesadilla, I thanked him for his help & it took everything I had not to pull that little girl over the counter & stomp on her smart ass mouth.
We left. I WILL NEVER EVER return to this place. It was the first time & definitely the LAST. There was another table there but they weren't busy. A pick up order came in and he had to lean over the counter after saying Excuse me about 10 Times! He looked at me & said " are they really here???". (His food was also not correct I observed as we walked out).
From now on, I'll strictly stay with my reliable Roberto's. They have always been amazing and polite to us.
It's just really terrible how bad the service here was. Except for the tall Spanish gentlemen (possibly the delivery guy?)
Best of luck to them...And retrain that disrespectful girl who needs to seek another field of employment. Dealing with the public is not her gig.
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