So this used to be my second favorite hotel in America. Yes, in the whole US! However, today the water stopped working. No problem except I was mid-shower. I understand things happen so I call the front desk asking what happened to the water. She is not sure but confirms it is not working. An hour and a half pass, and still no water, no update...nothing. Thank goodness I was not attending a business meeting today or I would have looked like a half soapy disheveled mess!
Shouldn't they have at least made a courtesy call to guests or drop off a bottle of water so at a minimum we could have finished brushing our teeth? I had no additional time and needed to checkout! As I am walking through, I see a hose with water flowing. So was this incident limited to only my building? I don't know...I get to the front desk and the staff do not know anything.
I get that things happen! However, as a hotel, inform your guests of things that can impact them. Offer water if this occurs in the morning when you know guests are getting ready and checking out. I am glad I had not begun putting shampoo in my hair or I would currently be screwed!!
Off to my next hotel, the Marriott in Tempe!
PROS:
- They do fulfill your requests if you put them in (Thanks for the extra down pillows!)
- The beds are comfortable
This incident just left a bad taste in my mouth...or maybe that's because I was unable to brush my teeth. Idk!