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  • Our broker Brett Pastrrick was always talking and would not allow us to get one word in. My husband was so frustrated with every phone call that he handed to me and I had to ask him to shut up so I could ask questions. After all that he forgot to end our call and over heard him mocking me and calling me a "Hot headed Italian!" WOW! Every time we called he was screening his calls and was out to lunch. We were told that we were going to close on a Friday. We came out of town and had to find another hotel to stay at because everything was booked. We ended up closing 6 days later. Yes 6 days. Never did he offer to compensate or help us out. My husband and I were so upset with Brett's lack of effort to do his job or keep his word. I was going to give him the benefit of the doubt if he was going to somehow make us feel very important but he did not! After a month we heard from the owner of VIP Mortgage Inc. and he apologize for the behavior of this one employee. Keith was reassuring me that this behavior will be corrected. I believe that one should have the opportunity to correct ones personality. We should not give up on another human. Keith is planning to come out personally to introduce himself the next time I am in town. How any business have owners do that? In the end I am not upset with the company but disappointed in the employee. I am so happy that someone reached out to us and allowed us to explain. I want to thank Keith for taking time out of his busy day to contact me and make it better. GOD bless.
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