I go here all the time. You can say i'm a little obsessed with reading so most of my time and money is spent here. The staff is amazing and I love the little help center they have if you have a question, if someone is not there, there are usually a good amount of workers wandering around the store for you to find and ask. One thing that did not give me 5/5 stars is all of the changes to where the books are, which makes it confusing when you start to remember where certain sections are. I also love that there is a Starbucks in the store but a downfall to the Starbucks is that they do not take Starbucks gift cards.