We spent over $20,000 furnishing our new house when we moved to Henderson from out of state. We had a great experience in the store. Shortly after getting our leather sectional, the faulty design of the manual recliner tore a hole in the side of the reclining piece. RC Willey service dept came and replaced that piece. I was again asked if I would like to add the leather protection. I decided to add it on at this time since we already had a problem with the sectional. Within 1-2 years from our purchace, the seam on one of the arm rests is coming apart and there is discoloration or peeling of the "leather" in about 5 different spots. When we try to make a warranty claim we are told it is normal wear and tear and not covered. I am beyond disappointed and disgusted with the quality of the sectional and even more disappointed with the customer service and "warranty." If I could give them zero stars, I would. I will not step foot in RC Willey again.
Since I posted the original review, RC Willey did assist me in resolving the issue.