Avoid new location. Unless you really like waiting, and then waiting, and more waiting. Oh but I know what some of you are thinking: "This dumb dumb didn't use ritual to 'Skip the line'." Oooh I did use the mighty Ritual on several occasions with this place and ffs how is the waiting that bad when I order at non peak hours?! No acknowledgements or status updates from staff. I've gotten better service from understaffed McDonalds. Even when a line starts piling up, the staff simply ignore you.
The sad thing for me is, its not just the wait.
With this great new staff, I have also had three instances where I have had missing items from my order. The chicken itself is still good, when they don't rush the preparation.
DON'T go to the Queen Street location, it is really really poorly managed and even if you order ahead through an app you might have a headache in the waiting line. Get Jerk chicken next to them instead. Or at least try not to go during peak hours.