The car was nice but reeked of cigarette smoke. Was nauseating. I tried to call customer service but their hours were only certain hours, central time, and not on the weekends. When I returned the car I asked to speak to a manager to let them know and if they would see fit to give me a discount. I was super nice about it which I believe was my downfall. The manager thanked me for letting her know then disappeared never to be seen again. I went on to Sarasota to have an equally bad experience...dirty car. Very dirty. Needless to say, we are done with Hertz.