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  • I was super stoked about this place from the beginning. It brought a new light to golf that was for everyone in the family even if you aren't a golfer. The staff nows how to personalize your experience and make sure that you are well taken care of. I was very excited to be part of the platinum membership. I have never waited for a bay and the platinum host when they are around remember your name and are always in a great mood and there to make sure your receive a great experience. The reason I am only giving them 3 out of 5 stars is not reflective of the staff but more so in the fact that there has been several limitations since they opened with being a driving range. Since they opened they cut off tee's .... Not a big deal.. Then a month later without any warning to their members they would no longer allow any Driver, Woods, or Hybrids?? Apparently they underestimated the Golfer's in PHX. SUPER BAD PLANNING. In order to rectify this for the members the did refund us for one month because of the new rules that went into effect. However, the following month I was charge with nothing changed. I put a call into the General manager whom I had a conversation with prior, informing her that going fourth I think the way TopGolf handled this situation the new club rules mad me feel like I was a little kid and not trusted, and not informed which we all should of been rather then walking up to the facility and being asked to return our clubs to our cars in the 115 degree weather.. I do want to point out that their are some amazing staff that does work their and makes my 25 minute drive across town worth it!! The General manager was kind enough to refund me for another month which I feel I truly appreciated. It has now been nearly 2-3 months and not much has changed as far as the rules go and in fact seem to of gotten worse.. For awhile now if I brought my own clubs I was again told without any prior information that I would only be allowed to use my own clubs on the bottom floor.. This to me made TopGolf, more of an inconvenience and absolutely not worth the membership.. But I do want to mention again that I was originally charged for this month but then after speaking to the general mgr it was refunded. I was told that I was see some changes very soon. The only things so far is they changed the balls which now have a horrible and not realistic golf bounce and we are again able to use ONLY OUR IRONS on all floors makes it tough to call this place a driving range at all.. It is still a great place to entertain and have fun but if you are coming her to really practice your game save it for a real course and driving range I truly love the concept of this biz but because of extremely poor planning and lack of organization I am at the point where if i am not allowed to use my other clubs very soon I no longer feel as though paying out $250 a month is worth the time and effort to go to TopGolf. Hope they get there act together real quick or else I feel they are going to lose many more fans and members of this great Biz venture.
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