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| - My prior vehicle I always took to this Firestone for everything. Tim the manager was amazing and I always felt I could trust them and not feel like I was being taken advantage of. I have since gotten a newer truck and after getting an oil change at the dealership on Saturday they said my rotors were at 2 and needed to be turned/resurfaced, which they gave me a quote for. Being a dealership and they always seem to sell you on something more than what you go in for, I thought I'd get a second opinion from Firestone since I already had an appointment on Sunday for their lifetime alignment at 1:30. I dropped the truck off at 1:30 as scheduled and asked about the rotors. "Yea, we can do that today for sure, here's the quote, we have a coupon etc." Great, so I left feeling good about my decision. Then I get a call later saying they can't turn the rotors due to 'hot spots' and I would need to get brand new rotors....of course I do, it's more money. I get a call at 4:15 (they close on Sunday at 5) saying they can't get it done by 5, but they open at 7 in the morning if I want to get it that early. My question was if you can't get it done tonight, how can I pick it up at opening the next day? "He's going to stay after hours and get it done". Didn't seem right to me. Also, taking rotors out of a box and putting on the truck should take less time than taking off old ones, turning them and putting them back on. I am a female, but know enough about cars and the mechanics of cars to know more than the average bear. My husband called back and the guy then said well we still have to do the alignment and we close at 5. Seriously? I had a 1;30 appointment and you said no problem it would all be done. So we drove back to the store, they finished while we waited and were done by 5:30. My husband asked to see the "hot spots" on the old rotor. literally 2 spots the size of a pencil eraser. So we took it to the other location the next morning and asked if they could turn it. Sure looks good. It would be $20 and about an hour. That didn't sit well with my husband at that point. Now we totally felt scammed. He took the rotor back to the original Firestone and spoke to Luis who was who helped up the day prior and he did take care of it by refunding us the full amount of the new rotors as well as keeping the new ones on my truck. I have a problem going to places like this for this very reason. The other gentleman there that had called me on Sunday was there when my husband returned the next day and didn't even say a word to him. That to me says, he knew what was going on and that's not right at all. I thank Luis for making the situation right, but hopefully they don't do the same to anyone else. I'm sad to say I won't be going back to that location. Buyer beware always! And always get a second opinion.
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