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  • I sent money to the Philippines thru western union. I had to make adjustment and send more money. But instead of getting 2 different tracking numbers. I wanted to have it all on a single transaction number. I called western union to see if that was possible. I was told it was not a problem. I also asked if I can do the transaction at a location instead of doing it over the phone. I was advised that was not a problem either. I went to the location explained to the agent that was helping me and advised that it was not possible to do that. And he asked if I wanted to use the phone to call customer service. I explained to him that I already called customer service and everything was settled. That's why I went back. So now I have 2 transactions and I have to relay that to the person who will be receiving the money. Which is a hassle as they have to pay double the transaction fee on their side THE CUSTOMER SERVICE AND AGENT AT LOCATION NEEDS TO BE TRAINED PROPERLY AND NIT GIVE OFF WRONG INFORMATION. INLY CAUSE THEY WANT MORE MONEY DOES NOT MAKE THINGS RIGHT. IF A COMPANY SAYS THEY WILL DO SOMETHING THEY NEED TO FOLLOW UP WITH SAID COMMITMENT. I WILL BE REPORTING THIS INCIDENT TO BETTER BUSINESS BUREAL.
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