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  • I love the food at Einstein's but the service has been poor on several occasions. I have received the wrong food, cold coffee, had to repeat my order several times, the register was down, the cappuccino machine was down several times, and the wait time is horrible. The system they have in place to take & prepare your orders is very bad. People behind you can often get their food before you do. It seems like a poor management problem. The employees are very nice but don't seem to be very well trained.
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