If I could give them zero stars I would. Worst customer service experience of my life. They completely defrauded me. I got the wrong sized belt so I wanted to exchange it with one that was slightly bigger. Keep in mind that the item had been purchased the day before and had never been worn. The lady went to the back for like ten minutes - and when she came out she said she couldn't exchange my item because someone had put a hole in my belt to make it even smaller (which doesn't make sense because the belt was too small to begin with). Clearly, she went in the back and put a hole in it herself. Maybe this is how the corporate Gucci office tries to eliminate exchanges and returns.