If I never want to sit in a Chili's for 3 hours I won't go to this location anymore. Only 3 of us. 2 adults 1 preteen and he's very hungry boy who loves Chili's and knows exactly what he wants. The waiter was thought he know better what we should have and not in a helpful way. Our boy ordered his usual hot wings and when we asked if he wanted anything else the waiter butted in and said "Oh, you'll have plenty to eat" Well, he's old enough to know how much he can eat with no help from the staff. Then he told us we needed cocktails. Uh, no we wanted sodas/tea. He never noticed we only had 2 place settings even when we finally got our appetizer (messy) so we shared forks and napkins. I walked around trying to find some sugar for my iced tea and after I asked for some it was awhile until I got it. We then sat and watched 3 new tables order and get their meal while we waited. It seriously wasn't anymore busy for our waiter then the others. We finally received our meal and the waiter was surprised we asked if our son could have some silverware/napkins with his meal. it barely made it on our table as he flew past with it. Our drinks were empty before we got our meal (HUGE deal for me) but we eventually got refills. When done our son wanted his usual cheesecake. We had to nearly beg the waiter to let us order him dessert (he's 12) and then he was made to feel bad when the waiter just couldn't believe he didn't want the hot pan cookie/icream thing. He's had the darn thing before! Then as we watched more tables come and go we finally got our check THEN waited for the guy to take the money. I had to actually make it super visible since he didn't get the hint when the tray sat at the edge of the table forever. Then he came over complaining about "Women"! and something about seeing the movie "The Hobbit" as he then went on to tell us he owed us $.70 Hello, I'm a woman and I want to see the movie! I would have paid $7.70 to get the heck out of there. Went in the bathroom and toilets were unflushed and the silk flowers had long term dust on them. ICK! I do have to say the food was good though. Also hot so at least we got that part.