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| - I'll start with the positive. The moving itself went without issue. Everything was on time, nothing was damaged, and there were no issues with room or storage. On the day of the estimate (or whatever it is, as Michael will correct you), the men were very friendly and clearly knowledgeable about moving. They offered helpful tips on packing and offered to give me some free boxes if I stopped by their office location.
The major issue I had was with a major lack of professionalism on the day of the move. They arrived within 15 minutes on time and apologized for being late. Things appeared to go smoothly so I asked if it was alright if I went down the street to grab some coffee. I was gone about an hour total.
When I came back, I saw Michael and my neighbors arguing. I ask Michael if everything is alright and he says "well your neighbor is a bit*ch and a liar". Now despite the fact that I know that particular neighbor as an even-tempered friend of mine, I have no idea what happened between them while I was gone. What I do know is how Michael's attitude toward me changed for the rest of the day. Apparently my neighbor needed to get to work and asked Michael to move his trailer since it was blocking them in. Where the breakdown in communication occurred I don't know, but it turned into a heated argument.
Michael and the other man were swearing and getting really huffy, saying "if she (my neighbor) can be rude I can too! I'll be mean too! Watch me!" All the while the trailer has still not been moved. After about 5 minutes of being tempermental, the trailer is moved. Michael asks me if my neighbor is always like that to which I reply "no". He smiles and says "Well I don't take crap from nobody!". This seemed to be something he was very proud of, but that I considered to be childish and unprofessional. Even if my neighbor was a raging jerk in asking him to move, he is the one on the job, not my neighbor. He must get these kind of requests all the time when he in complexes. Just move your trailer for a second (without loads of attitude), and then you can get right back to work afterward.
He was clearly perturbed the rest of the 2 or so hours he was there, and he wasn't listening to what I was telling him. I would say "please leave that vaccuum there" and he would proceed to talk and haul ass out the door with the vacuum. I had to raise my voice multiple times to get his attention. When talking (still) about my neighbor and the ordeal, he said "I don't care, I think it's funny!" Great, I'm glad you think it's funny, as I am getting calls from my HOA having to explain what happened. He acted strangely defensive the rest of the day, interjecting into conversations I was having with a relative (that had nothing to do with moving), rudely saying that "well you know we would have been done a long time ago but you have so many small boxes". Whaat? We were not talking to or about you, and you knew exactly how many boxes there would be when you came to do the estimate. It seemed he was just very much on the defense.
Anyway, people have different personalities, but I found Michael's pride and conduct to be troubling to deal with all day. The other man who was helping him, although taking part in the perpetuation of drama with my neighbor, was easy to deal with and was an efficient mover.
I would rate them a 2.5 if I could, because there are surely many worse things you can encounter during a move, but I am still highly irritated thinking back on the experience.
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