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  • Super disappointed. Visited Sunday 1/8. Had heard good things, so I made the trek 37 minutes to go buy prescription glasses- my prescription and credit card in hand, ready to go. More staff in store than customers, perhaps this was the problem. I asked Chris, staff member, to tell me the layout of the store so I could select best frames for my high index prescription. He seemed knowledgeable. Once I had selected 2 frames I asked where I should put them so that I could continue to try on more frames - I only have two hands and I need them to try on glasses. Most optical stores give you a tray for your selections. Chris told me to just put them on the bar height table that runs down the center of the store. I chose a corner and placed my frames there. 15 minutes later after I had chosen 3 more frames I turned around to see I am the only customer in the store, with a staff of maybe 6 and my frames are gone. Someone had replaced them. Chris asks me what names (of frames) I had chosen. Are you serious? There's a thousand frames in there and you want me to remember the names? Poor retail experience. Perhaps this is what happens when an online company tries to open an actual store. I was not going to try on a hundred glasses again, trying to remember which 2 I had chosen. Get your act together Warby Parker - get some trays.
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