I needed to get my acrylics taken off before I left for a trip. I had asked the lady to leave my natural nails a little longer if possible. She said okay and I think that's the only word that was spoken to me by anyone there. She did not soak my nails in acetone but just proceeded to rip them off. She ripped a chunk of my thumb nail off and I was bleeding. If I could give them less than one star I would. No good!