I bought their deal from one of the coupon sites (can't remember if it is groupon or living social) to have my family picture taken last November 2012. I received my teasers a week after and the CD a month after, in December 2012. Due to the holiday schedule, I did not have any time to review and look at all the pictures until a couple of weeks. I found that there were a lot of pictures that were under the "retouched folder" that were not retouched. These were great pictures, only if they could retouch and clean up my son, who obviously had some tears and snot (he was 2 and a half at that time and was not enjoying the whole session). Until now, February 2013, I have not received any response or any update on getting these retouched and I have been emailing them to no avail. I bought the package where we can get another session within the year and I am considering getting a refund for it as this whole waiting game is not worth it.