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| - I've read almost nothing but terrible reviews for this company, but they are more affordable than most places in the area I want to live, so I rented from them. Honestly, they aren't a terrible company. They have been very prompt in responding to maintenance requests (I make sure to pair a less-important one with more urgent matters to make sure it gets done). They were very good about calling and giving 24 hours notice before coming in. My apartment is in an older converted house, and has definitely seen better days but has a good amount of space. I don't care about the drafty windows because heat and electric is included, so I just crank up the space heater, but I'd probably be more annoyed if I was responsible for electricity.
The office is very disorganized. I've only spoken to my building manager once on the phone, the other times my call goes straight to voicemail. It took me three months to figure out that electric was included in the apartment because it didn't specify that on my lease.
Basically, if you keep after them, you will get your questions answered, but don't expect them to get it right the first time. If you are a responsible and observant tenant, you won't have a problem.
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