I purchased an I Pad at Best (Worst) Buy and immediately had sign in issues. The folks at Worst Buy told me that they couldn't help me and to go to an Apple Store. Of course I questioned their abilities and return policy but left frustrated and with a new I Pad that I couldn't use. The young people at Apple knew exactly what to do and had me fixed in 20 minutes. Never will I purchase anything at Worst Buy again. Go to the Apple store for your Apple needs.