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  • I went through the drive-through at KFC, I ordered a signature combo white piece grilled with potato wedges for the side and a medium Pepsi. The Pepsi and the side came with the signature combo at no extra charge. The total cost was $6.99 before taxes. The gentleman who took my order was pleasant. When he repeated my order, it was correct. When I got to the window to pay for my order, the total was just shy of $10. I knew they must have miscalculated my order. I informed Kayla, the cashier at the window, that there was an error. After speaking with her manager, she proceeded to give me an additional $.41 in change, claiming that made up the difference. However, she handed me a receipt for the mistaken order. When I pointed that out, she said "yeah, I know that, but I gave you the difference." I asked her for a receipt that reflected my actual purchase. She appeared very angry at my request, and called her manager again. At this point there was one person behind me in the line. After speaking with her manager again, she said she would not give me a new receipt reflecting my actual purchase and correct change. So I asked for a refund. I do not like to be screwed over, or short changed. Her response to my request was, and I quote, "oh my God!". She proceeded to slam the drive-through window shot, I could hear her arguing with her manager, complaining to him about me, the customer. After about three more minutes, she finally gave me my money back and I handed her back the bogus receipt and the change. The meal she attempted to charge me for was two whole dollars more, and therefore I should have received more change. I did not feel I was being unreasonable. Perhaps to some two dollars is not a big deal, but I do not like to be overcharged and I am a cheapskate. I ordered the smaller meal specifically for the price. I do not appreciate Kayla's customer service skills, her attitude and unprofessionalism. How hard is it to delete a prior order, and fix the order? Not hard at all, I worked here when I was 16. It's a piece of cake. I do not understand her refusal to do such a simple thing. A receipt should show an accurate transaction. Anyway, I guess I am done ranting. I do not recommend this restaurant, this is not the first time I have had a bad experience. Lesson learned.
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