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  • Where do I begin? I must say that this hotel did not meet my expectations. I expected a high standard from Hyatt Regency because this particular location was listed as a 4 star establishment. Upon arrival at 6:30 pm, we immediately went up to our room. When I walked in I was surprised at how small the room was. When I went into the bathroom to put my toiletries away, I stepped in a puddle of water. I investigated further and noticed that it was leaking from the base of the toilet. GROSS! When I called down to the front desk they said they would have some one come take a look and if they were unable to fix the issue they would move us to another room. My boyfriend and I went to have dinner and came back to a caulked toilet. It was a "quick fix" and unpleasant looking. I was also grossed out by the black mold on the walls of the shower where it met the tub. To top that off, the handle for the pocket door was not properly secured and it was very hard to close the door to the bathroom. The hotel staff agreed to give us a roll away bed for our friend at no extra cost because of the incident we had with the toilet. I thought that was reasonable. There were a total of 3 of us staying in the room and it was quite cramped. Also, the cleaning staff would only leave 2 towels and 2 wash cloths each day. My friend decided that he wanted to order internet in the room ($15 per 24 hours), I was not on board with this because the internet in the lobby was free. Alas, he charged it to the room. The WIFI ran at a snail's pace. None of us were able to watch a video on YouTube or browse any social media sites. Mind you, the lobby internet was speedy. I'm not sure if being on the 10th floor had something to do with it or not. On our last night we decided to enjoy a few drinks at the hotel bar. The bartender was very professional and knowledgeable. A bottle of beer was pretty pricey but, it was what I expected. The one thing that I did love was the location. I chose this hotel because it was only a few blocks away from the convention center. We were going to the Fan Expo. I was pleasantly surprised to find that so many restaurants and bars were right across the street. While we were packing up to go home, my friend noticed that there was black mold on the ceiling on the top of the window. I have included pictures of the condition of my room. I don't know that I would ever stay here again.
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