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| - I'm a hospitality individual, so I am normally very understanding and patient when something goes wrong. The staff are usually doing their best and sometimes, bad things just happen. But this place was 100% the WORST managed place I have ever been to. Where do I even begin?
So in advance we had let them know that there would be approximately 40 of us coming to the Junction, because the band playing that night was a friend who was celebrating his birthday. We arrive and we don't even get a smile or a "welcome" or even an offer to be seated. We find our own large table with some friends/families and sit down.
Water does not arrive until 1 hour later. On top of that, our server, a middle eastern ish man in maybe his 40's/50's, tells us they don't serve hot water......... I ask another guy and he happily goes "ofcourse we have hot water.. we're a restaurant"...
We tell the manager in the blue shirt and the short blond hair and this guy goes "you got to understand, you reserved for 40 but you're not even sitting in the same area. so my servers are mixed up and things are slow. I'm just saying you have to understand". NO. we do not HAVE to understand. I would if you didn't say it in such a horrible tone of voice. First off, how are we all suppose to fit in that area?! It was tiny! so we were spread along. Second, how are you MIXED UP? Theres only one party here, theres hardly any other guests because its pretty much just our people, and you're now telling me you can't handle having guests seated in the tables that YOU have set out. If you can't handle a small party like us, then how are you a "fun bar for young people"? This tells me that they normally don't have any business.. nevermind the jerk server telling us that they're broke anyway. Well no wonder. you have a horrible manager who can't come up with simple solutions and then blames the guests.
We tell the server we will need separate bills as we are multiple families sitting all in this giant row of a table that THEY set up. He goes "Why!? Why do you sit together if you don't plan on billing together" and he is dead serious about this too.
Server RELUCTANTLY takes our order 1 hour later. OH and food gets here another 45 minutes later and he gets it wrong, which normally I'm pretty forgiving because people make mistakes and I get it. But he ARGUES WITH US. and rolls his eyes and everything. so fine. whatever. we wait patiently for our food to FINALLY come.
OH best of all, when I lift up the hot water cup and tell him we would like a refill when he has a moment, he says again that they don't have hot water...
Forget about getting the bill. that took another 30 minutes. We were there so long I could probably have knit a scarf, a sweater, and matching mittens. HORRIBLE. so obviously, he's a jerk that whole time too, but as we're getting change to pay, he suddenly gives us his first smile. TIPS. Oh don't worry, he got NONE. Forget it. I have had servers mix up my orders, forget my orders, get too flustered, etc, and I have been understanding because it happens and we're only human. I'm very forgiving. But when you actually TALK to us like we're just annoying little ticks on your back and you roll your eyes at us every time you talk to us, you can expect to NOT BE TIPPED. And your manager is a massive jerk who obviously cannot handle his job. Can't even serve a restaurant thats not even fully seated yet. Good luck if you guys ever do get popular.
I can honestly say with 100% certainty, that this place is horrible in service, in food, and their prices are WAYYY too high for food of that quality. The manager should be replaced as he was honestly the worst. He had no tolerance for questions, didn't respect us as people, and gave us excuses about how it's our fault he's busy, and their service staff need to be re-evaluated. I would never return.
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