OK so I'm reviewing again.
Why? Because I was totally heard. After my negative experience I was approached and asked about my experience. I was able to express what went wrong and why I felt so disappointed... I had such high expectations after my first visit, which let a mediocre experience feel that much worse. I work in hospitality and know how hard it is to have an employee who doesn't commit and come in to work ready to give it their all. I discussed this with the management, and they've expressed they're going to work on more training and keeping an eye out.
I was back with my mom on Saturday and had a great experience. This place is always SO busy but it's a well-oiled machine, and we didn't have to wait for long, got to sit together, etc. I got a colour called Breathe Life on my fingers that is SO pretty - in the bottle it looks like a mermaidy shimmer that is kind of green, but on it's more purple and lovely. I also remember sales from this colour helped with lung cancer research. I'm such an opi/nail nerd! Regardless, totes recommend it and Nailsense!